Returns & Exchanges

Every Billiard Boys piece is made with care, and we want you to love what you wear. If something isn't right, here's how we'll make it right.

Return Window

You have 14 days from the date your order is delivered to request a return or exchange.

Eligibility

To be eligible for a return, items must be:

  • Unworn, unwashed, and unaltered
  • In their original condition with all tags attached
  • Returned with the original packaging where possible

Items showing signs of wear, washing, odors (including perfume or smoke), stains, or damage caused after delivery cannot be accepted.

Final Sale Items

The following are final sale and cannot be returned or exchanged:

  • Items purchased on sale or with a discount of 30% or more
  • Limited-edition, one-of-one, or custom pieces
  • Gift cards

A Note on Handmade Variation

Pieces in each collection are finished by hand, so no two are exactly alike. Small differences in graphic placement, color, distressing, or finish are part of the design and give each piece its own character. These natural variations are not considered defects and are not grounds for a return.

How to Start a Return

  1. Email us at news@billiardboys.shop within 14 days of delivery with your order number and the item(s) you'd like to return or exchange.
  2. We'll reply with return instructions and the address to send your items to.
  3. Ship your items back using a trackable shipping method. Items sent without approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend a tracked and insured service, as we can't be responsible for returns lost in transit.

Refunds

Once your return arrives and passes inspection, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

Need a different size? We're happy to exchange eligible items for another size of the same piece, subject to availability. Because our pieces are made in limited runs, if your size is unavailable we'll issue a refund instead.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and clear photos of the issue. We'll make it right with a replacement, exchange, or full refund, including shipping costs.

Questions

Reach us anytime at news@billiardboys.shop.